I completed my form but have received a reminder or had my form returned to me, why is this?

Returns

If we do not understand something that you've put on your form, we may contact you by telephone, e-mail or letter to obtain further details from you.

Also, we do need the form to be signed, so in some cases we will need to return it to you just to obtain the signature of one of the members of your household as being the "person responsible" for providing the information.

Reminders

We need to send data to the printers about 10 days before the reminders are delivered to householders, so if your form was was received after the data was prepared, you may have been sent a letter as a reminder.

The easiest thing is to call us and see whether your form has been received during that 10 day period, or else complete the second form and send it back to us in the pre-paid envelope provided; we would prefer you completed two forms as opposed to none at all.

We may also send reminders just to jog people's memories and prompt them to complete the form as there are over 150,000 properties in Northampton and we need to get as many people registered as possible within the 3 month period

If we haven't received a reply by a certain date, we will employee canvassers to go door knocking to chase up any outstanding forms.